FedEx Issue

by Michele
(Florida)

Original Text: FedEx Issue

Good Morning ,

Not sure if anyone experience the same issue that we encounter with Payroll “FedEx” on 12/31/2010. I have send out 50+ FedEx “Ground” packages for delivery on Friday 31st most of the packets included payables and eleven properties payroll lives checks.

We were not made awarded that Ground was close on 12/31 until I tracked a packed and notice that it was set for delivery on 01/03/2011 and that all S. Florida deliveries will resume on Monday the 3rd.

I called 800-FEDEX 12/31 to double confirmed the delivery set for 12/31 and was informed by the FedEx rep that XXXXX should have looked into the FedEx calendar to avoid this problem.

I notified XXXX about this issue, he feels that FedEx responded was not acceptable and he suggested for my to email you.

How should we address this issue forward.

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Revised Text:

Good Morning

I'm not sure if anyone experienced the same issue that we encountered with Payroll “FedEx” on 12/31/2010. I sent out 50+ FedEx “Ground” packages for delivery on Friday the 31st. Most of the packets included payables and for eleven properties, payroll checks.

We were not made aware that Ground was closed on 12/31 until I tracked a package and noticed that it was set for delivery on 01/03/2011, and that all South Florida deliveries will resume on Monday the 3rd.

I called 800-FEDEX on 12/31 to double confirm the deliveries set for 12/31 and was informed by the FedEx rep that XXXXX should have checked the FedEx calendar to avoid this problem.

I notified XXXX about this issue. He feels that the FedEx response was not acceptable and he suggested that I email you.

How should we address this issue?

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